Supervisory/Management Skills & Customer Service

Supervisory/Management & Customer Service

Supervisory/Management Skills & Customer Service

Supervisory/Management Skills

Business & Industry Services has partnered with DDI and AchieveGlobal (formerly Zenger Miller) to provide programming that focuses on the leadership challenges everyone faces today. Programs are designed to develop practical skills for anticipating, preventing and overcoming obstacles on the job. Programming teaches employees to serve customers both inside and outside the organization and provides the basic interpersonal skills all employees need to succeed.

Each training module uses discussion, discovery, how-to videos (wrong, then right), and practice using workplace scenarios.

A sampling of possible modules are as follows:

The Basic Principles for a Collaborative Workplace
Navigating Change
Coaching
Taking Corrective Action
Giving Recognition
Handling Emotions Under Pressure
Moving From Conflict to Collaboration
Influencing for Win-Win Outcomes
Giving Constructive Feedback
Solving Problems: The Basic Process
Managing Your Priorities
Launching and Refueling Your Team: Tools and Techniques

and much more!

These modules are great for the individual with potential or the new supervisor, as well as those established leaders looking for support and a better way!

Customer Service

Research tells us that it takes about five times as much money and energy to generate new customers as it does to retain the ones we have. Learning to be customer-focused is one sure way to save money and energy and build your business as well.

Techniques, tools, attitudes, and behaviors are all part of our quality customer service programs.

Whether your employees need to improve their phone skills or face-to-face representation of your company, we can develop a program that focuses on the standard you want to set.

All instructors/facilitators are certified industry professionals with higher education degrees and/or extensive experience in their field who understand the needs of the adult learner and the demands of the company bottom line.

We Want to Be Your Partner in Training!
For more information call Christopher D. Wilkerson, Director of Business & Industry Services at 773/ 481-8842 or e-mail him at cwilkerson@ccc.edu.

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